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> I think AirBnb should show initial totals with it included, so you're never surprised by it. But it shouldn't be rolled up into the nightly rate because it re
by eganist 4y ago
> I think AirBnb should show initial totals with it included, so you're never surprised by it. But it shouldn't be rolled up into the nightly rate because it really is a one-off.
I disagree with this, and it's easily handled on the backend too. If the cleaning fee is e.g once per trip or once every few days, smear that cost across the cost of the stay for your effective nightly rate.
Frankly, how much it costs to clean a unit shouldn't be a separate calculus when comparing rooms. What ultimately matters is how much I'm out of pocket by the end of the trip, and that's most easily compared by showing the customer the effective nightly rate for the date range being searched. Do the breakdown later, sure, but the effective nightly rate is what should be shown first. Or even just the total for the stay, but no weirdness with fees where those fees can be smeared.
Last tidbit: cleaning fees are another profit vehicle for Airbnb sellers; rarely is the fee the same as what the seller is paying the cleaning service.
- yanderekko 4y ago>If the cleaning fee is e.g once per trip or once every few days, smear that cost across the cost of the stay for your effective nightly rate. This misses the point that it's useful to have the one-time costs separated from the nightly costs so that consumers can better understand if they can get a better nightly cost by extending their stay (or even ideally from having options over those fixed costs.) It's the same logic as separating shipping costs from unit costs in online sales, because you can often save on shipping by spreading the cost across multiple units and it benefits the consumer to know this.
- fumeux_fume 4y agoThis misses the point that it's not useful to have the one-time costs separated from the nightly costs when trying to compare options.
- wpietri 4y agoI think we all agree that the totals should include everything, as that makes comparison better. But I am precisely saying that there should be someplace where the legitimate one-time costs should be separated out because it is useful to me.
- yanderekko 4y agoMultiple people have explained how it's useful to them. Do you think these people are all jointly deluded in the exact same fashion?
- qotgalaxy 4y ago[dead]
- wpietri 4y agoIsn't this: > shouldn't be a separate calculus when comparing rooms Solved by this: > AirBnb should show initial totals with it included, so you're never surprised by it. The reason I put it that way is that the "smear that cost across the cost of the stay for your effective nightly rate" is hiding a number that I then have to reverse engineer if I'm looking at stays of different lengths. Since I work remotely, I could easily stay an extra week or two, but I won't do it in a place that is going to gouge me for cleaning I don't need.
- ghaff 4y ago>how much it costs to clean a unit shouldn't be a separate calculus when comparing rooms The cost to clean shouldn't. The fact that there's a large fixed charge that's going to be amortized across the number of nights you're staying is relevant though. Yes, by all means give me the total amount for the stay length. But show me any fixed charges so that I can maybe decide it makes sense to stay longer given part of the cost is fixed.
- guelo 4y agoEven better, show total price not nightly rate. They'd never do that though because showing the nightly rate holds off the total sticker shock until the user has their credit card in hand.