3 ms·

I find it very hard to believe that in the long run companies actually profit from having such a confrontational relationship with their customers. Like is gett

• paxys 4y ago
  The problem is that shareholders and "activist investors" aren't exactly thinking about the long term. It's in their best interests to covert a company's goodwill into hard cash, do a series of share buybacks with the money, and then get out of the position.
  • asdff 4y ago
    A lot of it too is just lemmings being lemmings. There are no shareholder activist investors involved when your local brewpub tacks on a 25% service fee. That's just them doing what their other asshole small business owner friends have been doing and not a farsighted play or anything. I know they are assholes because I've overheard conversations of these types many times, especially during the pandemic complaining how none of their staff wants to return to work for the wages they are offering. For a lot of business owners, they end up looking at the numbers alone, weighing what they mean for their immediate cash flow much more than how those numbers impact their employees or even overall customer relations.
• asdff 4y ago
  Companies know that the number of people who would boycott them for a small fee is extraordinarily small. Most people take their medicine and move on with their lives, since its not like you have an alternative for most of these goods and services in life, or the alternative operates the exact same way. If it didn't work well these practices wouldn't be so widespread.