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Unfortunately emergencies can happen. When the developers introduce some bug, that QA missed, it is us operations people who have to wake up to fix it in the mi

• shoo 4y ago
  > it is us operations people who have to wake up to fix it in the middle of the night I have a tremendous amount of respect for operations & anyone else working at the "pointy end" of service delivery. Please make sure you are negotiating and advocating hard for your own & your fellow operations colleagues interests and are getting compensated fairly for being willing to carry the pager. On call responsibilities if any, along with the corresponding conditions and compensation are things that should be negotiated and explicitly written up in contracts. Some companies attempt to push employees into providing free labor and doing production support for free. "You build it, you run it" is a fun slogan, but what sometimes happens in practice is that management want people to work both jobs but are only willing to pay for one of them.