> Eventually, if your company doesn't have a strict whitelisting policy for the software that is being used, employees will just end up using their own open sou

> Eventually, if your company doesn't have a strict whitelisting policy for the software that is being used, employees will just end up using their own open source software or free smartphone apps We're definitely thinking of different kinds of software here, as this would never be the case with the kind of stuff I'm talking about. Whatever CRM your company uses, every salesperson is using. It would be incredibly obvious if they were using something else (their manager is regularly looking at reporting in the CRM), and it wouldn't ever fly. To your point, many people do hate it, but you can't find a way around it. Similar with services like Box, Zoom, ServiceNow, JIRA, etc. If it's important that each person have their own account, then a per-user model is generally pretty reasonable. You'd typically need this if you need to easily track which user is doing what and/or if you need user-level access controls.