In an ideal world that could be nice. In practice the allure of ignoring support problems under the guise of "the automation says there's nothing we can do" is

In an ideal world that could be nice. In practice the allure of ignoring support problems under the guise of "the automation says there's nothing we can do" is far too high, and eventually pervades all manner of tech company user accounts unless legislatively punished. As we see with paid Google customers, business and otherwise.