Durable documentation should use good grammar and clear sentences, and there needs to be ways to either submit easy feedback or just correct them. We use Google

Durable documentation should use good grammar and clear sentences, and there needs to be ways to either submit easy feedback or just correct them. We use Google Docs, and if somethings non-controversial I just fix it, if not then I add a comment with a proposed fix. I'm less worried about tickets; they're read much less often, and need to be quickly written without lots of thought.