> As an example, Whisper can and should be used in automated phone systems. Understanding what customers are saying will absolutely make the product better Eve

> As an example, Whisper can and should be used in automated phone systems. Understanding what customers are saying will absolutely make the product better Ever since early voice prompt automated phone systems, we've had data that customers hate automated phone systems. Customers like talking to humans who can actually listen and are empowered to provide assistance and resolve problems. This is why when you earn "elite" status with airlines or hotels one of the most valued perks is typically some kind of special phone number to call which (who'd have thought it?) gets you through rapidly to an actual human being who is (who'd have thought it?) empowered to assist you, without having to go through all the usual voice prompts and endless waiting. I'd bet a beer that a majority of customers will turn out to hate "AI automation" just as much as they already hate other automation.