>They would rather call a human with the ability to actually solve their problems. Unfortunately a lot of humans in customer support are also failing to solve

>They would rather call a human with the ability to actually solve their problems. Unfortunately a lot of humans in customer support are also failing to solve my problem since they have little say in the system, and are mostly meat based automatons following a script or logic flow chart they've been given. If your problem doesn't fall into what they've been taught to do, well, then tough shit for you, you might as well have been talking to an AI bot instead of the metatag getting paid minimum wage to take shit from customers angry at the corporation for failing to provide the service they took your money for.