6 ms·
I wouldn't care at all if IBM's CEO was actually an AI. But I sure as hell care that the person I have on the phone when inquiring about something is a human.
by larve 4y ago
I wouldn't care at all if IBM's CEO was actually an AI. But I sure as hell care that the person I have on the phone when inquiring about something is a human.
- dusted 4y agoTell me you haven't been on the phone with a customer support person recently, without telling me you haven't been on the phone with a customer support person recently ;)
- yellowapple 4y agoEven the worst customer support persons are infinitely better than the best "AI" replacements.
- scubbo 4y agoCan you make your point more directly? I'm not sure what you mean. Anecdotally, whenever I've failed at solving a problem myself through online/self-serve tools, I have _never_ been able to then solve it by being connected to an Customer Service bot - but I've had pretty good results when speaking with an actual human. If I'm reading your implication correctly that "nowadays Customer Support people aren't useful" - I disagree.