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As a person helping my mother from far ahead I understand why. The hard part is not using the card. It's setting it up: set up the bank application on mobile p
by xiphias2 4y ago
As a person helping my mother from far ahead I understand why.
The hard part is not using the card. It's setting it up: set up the bank application on mobile phone, setting up second factor, looking at notifications when they disappear after a few seconds (older people have slower reflexes).
All the flat UI means that my mother can't tell me the difference between a button and a text.
There's no button to see notifications, she has to use swiping, which is again much harder for older people, as all the timings were optimized for young people with young people reflexes.
Without all this how does she know how much money she has? (with cash she can just count it).
- sportslife 4y agoNotifications that disappear after a few seconds are a scourge that I've seen my surprisingly tech-literate mother struggle with too. I wonder if there is any work around accessibility and ui-notification duration or history.
- xiphias2 4y agoWork should be about just testing everything with old people now that companies practically require them to use smartphones.
- MandieD 4y agoTech advocacy for older people should be a core role for groups like AARP; not just rating which devices they might like best, but having UI/UX staff who specialize in understanding the needs of older people AND lobbying to make sure “accessibility” includes them. Do not get me started on constant UI “improvements” - just when I have our 85-year-old aunt confident in handling iOS’s last changes to Photo or Camera, they move some common item to the other end of the screen. Also, not having an option to show passwords as you enter them. After one update that forced a password re-entry, I ended up having to send her to her mobile provider to enter it for her, since we’re on the other side of the country and she didn’t have any younger neighbors she or I trusted with her iCloud password.