On the one hand, this presages a future where algorithms are literally our bosses. When human lose control of corporations, we have mostly lost control. On the

On the one hand, this presages a future where algorithms are literally our bosses. When human lose control of corporations, we have mostly lost control. On the other hand, the call center job is a hellish one by construction, and the need for support grows faster than our system complexity. Look at the picture in the article: a field of cells. It is certainly a job we'd like for humans not to have to do. But for that to be a good thing, we need to stay ahead of the curve, and be ready to do the the next, more challenging, job.