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They may have thought their test coverage, covered it adequately - who knows, the success was on Alaska's part. Also process, procedure and more importantly p
by Aloha 4y ago
They may have thought their test coverage, covered it adequately - who knows, the success was on Alaska's part.
Also process, procedure and more importantly people are always the last line of defense against failure.
- lupire 4y agoMaking excuses for the failures in the first line of defense is the first domino in catastrophic failure. Normalization of deviance.
- sidlls 4y agoI don't think OP was making excuses. It is true that the software vendor's missing test case indicates a poor quality development environment and that humans are the last line of defense. No development process is perfectly resilient against errors, even good quality processes.