Definitely something worth a try if you’re in their position, but as a customer (or prospective customer) I usually pretend the “support backstop” doesn’t exist

Definitely something worth a try if you’re in their position, but as a customer (or prospective customer) I usually pretend the “support backstop” doesn’t exist, because it’s something that so easily changes. It’s kind of like relying on AWS support to waive charges for accidental billing. It’s great that they often do it, but it’s not something I want to rely on. If I make a mistake and need it, I’ll definitely reach out and ask, but… I want to avoid needing to ask. Here, I’m going to make my purchase decision based on their policies, and the impact of those policies. If I decide to pay for Netflix, and support provides a better experience than I was planning on that’s great.