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Final update as it has been nearly a day now: no response from support. :) Changing the email address associated with my account to one that hopefully isn't bl
by Nadya 4y ago
Final update as it has been nearly a day now: no response from support. :)
Changing the email address associated with my account to one that hopefully isn't blocked in the future.
Question in case anyone actually sees this: What downsides would there be to whitelisting email addresses associated to active/paying customer accounts? Seems like a no-brainer move to have your customers whitelisted to send you email if support is primarily done through email. I understand blacklisting domains known for abuse/spam but whitelisting individual accounts from that domain that are paying you seems like a good compromise having only put 5 seconds of thought into it.
- Nadya 4y agoSeeing my ticket in their Help Center - and I don't see any of my responses. So they weren't getting my emails. I don't blame the Support team at all - they can't help someone they can't speak with - but it's still shitty that my email is blocked from contacting Support due to what is likely a domain blocklist. :( I guess a word to anyone who uses non-standard email (and by non-standard I sadly mean "not Gmail, Outlook, or Yahoo"...) to test if you can actually contact support with your email address. Best to confirm you can when you don't need it than not be able to when you do!