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As much as I disagree with the Netflix crackdown, especially after their own marketing tweets (https://twitter.com/netflix/status/840276073040371712 https://twi

As much as I disagree with the Netflix crackdown, especially after their own marketing tweets (https://twitter.com/netflix/status/840276073040371712 https://twitter.com/netflix/status/840276073040371712), the "hospital patient" clickbait is a bit much, and this article is not adding much for discussion that hasn't already happened on HN.

ncallaway 4y ago
> the "hospital patient" clickbait is a bit much Why is it too much? It's a scenario I personally hadn't considered about the password sharing crackdown (I don't travel a ton, so the 7-day window seems...aggravating, but not something that would be a huge issue for me; although I write this I'm realizing I'm in the middle of unanticipated travel that would run afoul of their rules). Being hospitalized is a scenario in which I would absolutely want to have digital entertainment (obviously, depending on the reason I'm hospitalized). If I paid for Netflix, and got locked out when I needed it the most I would be absolutely livid. I think, as a customer, it's helpful to know the scenarios that Netflix will kick me to the curb. I hadn't thought about this specific scenario, but it seems hugely problematic to me. Honestly, this article (and realizing that my current trip would also be disallowed by their rules) makes me realize than when Netflix brings these rules to the US, I'm just going to cancel my subscription, and make sure I have better alternative arrangements when for when I may want them.
- notimetorelax 4y ago
  I’m curious if they tried reaching out to support. Netflix support was pretty good last time I had to use it.
  - ncallaway 4y ago
    Definitely something worth a try if you’re in their position, but as a customer (or prospective customer) I usually pretend the “support backstop” doesn’t exist, because it’s something that so easily changes. It’s kind of like relying on AWS support to waive charges for accidental billing. It’s great that they often do it, but it’s not something I want to rely on. If I make a mistake and need it, I’ll definitely reach out and ask, but… I want to avoid needing to ask. Here, I’m going to make my purchase decision based on their policies, and the impact of those policies. If I decide to pay for Netflix, and support provides a better experience than I was planning on that’s great.

ncallaway 4y ago

> the "hospital patient" clickbait is a bit much Why is it too much? It's a scenario I personally hadn't considered about the password sharing crackdown (I don't travel a ton, so the 7-day window seems...aggravating, but not something that would be a huge issue for me; although I write this I'm realizing I'm in the middle of unanticipated travel that would run afoul of their rules). Being hospitalized is a scenario in which I would absolutely want to have digital entertainment (obviously, depending on the reason I'm hospitalized). If I paid for Netflix, and got locked out when I needed it the most I would be absolutely livid. I think, as a customer, it's helpful to know the scenarios that Netflix will kick me to the curb. I hadn't thought about this specific scenario, but it seems hugely problematic to me. Honestly, this article (and realizing that my current trip would also be disallowed by their rules) makes me realize than when Netflix brings these rules to the US, I'm just going to cancel my subscription, and make sure I have better alternative arrangements when for when I may want them.

notimetorelax 4y ago
I’m curious if they tried reaching out to support. Netflix support was pretty good last time I had to use it.
- ncallaway 4y ago
  Definitely something worth a try if you’re in their position, but as a customer (or prospective customer) I usually pretend the “support backstop” doesn’t exist, because it’s something that so easily changes. It’s kind of like relying on AWS support to waive charges for accidental billing. It’s great that they often do it, but it’s not something I want to rely on. If I make a mistake and need it, I’ll definitely reach out and ask, but… I want to avoid needing to ask. Here, I’m going to make my purchase decision based on their policies, and the impact of those policies. If I decide to pay for Netflix, and support provides a better experience than I was planning on that’s great.