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We use Customer.io! It's quite nice, but I wince every time the monthly bill comes in. It's about 50% of our total expenses, and we pay for more than a dozen ot
by braden-lk 4y ago
We use Customer.io! It's quite nice, but I wince every time the monthly bill comes in. It's about 50% of our total expenses, and we pay for more than a dozen other services. I wish it was priced on some combination of users + usage, rather than just users. We have an enormous mailing list, but only interact with a small portion of it 95% of the time.
That said, the segmentation and automation flows are nice.
- sudonim 4y agoHey Braden, I’m Colin, CEO at Customer.io. I’m glad you’re getting value out of our segmentation & automation! Your use-case: enormous mailing list, but only a small % you consider valuable is one where our pricing actually ends up being competitive with monkey themed newsletter tools but you get way more. Pricing is definitely as much art as science, and over ~$1000 a month we can consider what’s unique about your business in your plan and do something custom. Aspirationally, we want renewing customer.io to feel like it’s your easiest decision every month. Feel free to email me —- colin [at] customer.io if you want to connect about your use of the product.