Similar happened to me. Account kept getting charged while my account was suspended because I couldn't pay the first bill. The only way to unsuspend it was to p

Similar happened to me. Account kept getting charged while my account was suspended because I couldn't pay the first bill. The only way to unsuspend it was to pay the full amount, including when all of the hosts were inaccessible. When I complained, they told me that I should have read the ToS to know that I'd still be charged for the inaccessible hosts. They waived one month, but had to pay the rest. All of my support was done over chat, but it took a while and I had to talk to a few different reps. Good luck.