At my last company we had a Discord that our users would use to give use feedback, bug reports, and ideas. It was amazing. The feedback itself was really helpfu

At my last company we had a Discord that our users would use to give use feedback, bug reports, and ideas. It was amazing. The feedback itself was really helpful in building the product, but you instantly acquire a user's loyalty the first time they report an issue and you fix it that day. Users are really grateful for that.