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I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I

by jmacd 4y ago

I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I just balk at and freeze up. I never end up filling out those forms, even though it's never a high bar to get me to input my email address on a site I find even remotely interesting. I made a list of "things that need a high quality open source version" and this was at the top of the list. I've looked and looked at some of the more established options, but they seem like too much software for what I want. I'm looking forward to trying it out when we launch our cloud version soon.

abe94 4y ago
Great to hear that - we agree that customer io has the nicest UX in the space, the others are way more focused on enterprise customers and hard to try out. Feel free to join our slack group when you launch and we'd be happy to help set you up!
- superphil0 4y ago
  Just too bad react native support is lacking many features. We Probably will have to switch because of this.
  - sudonim 4y ago
    React native is a newer SDK for us and should be rapidly improving. I want to dig in here and see if we can fix this. Dropped you an email.
braden-lk 4y ago
We use Customer.io! It's quite nice, but I wince every time the monthly bill comes in. It's about 50% of our total expenses, and we pay for more than a dozen other services. I wish it was priced on some combination of users + usage, rather than just users. We have an enormous mailing list, but only interact with a small portion of it 95% of the time. That said, the segmentation and automation flows are nice.
- sudonim 4y ago
  Hey Braden, I’m Colin, CEO at Customer.io. I’m glad you’re getting value out of our segmentation & automation! Your use-case: enormous mailing list, but only a small % you consider valuable is one where our pricing actually ends up being competitive with monkey themed newsletter tools but you get way more. Pricing is definitely as much art as science, and over ~$1000 a month we can consider what’s unique about your business in your plan and do something custom. Aspirationally, we want renewing customer.io to feel like it’s your easiest decision every month. Feel free to email me —- colin [at] customer.io if you want to connect about your use of the product.
sudonim 4y ago
Hey, I’m Colin, CEO of Customer.io. We’ve always had a trial w/ our self-service experience. We deprioritized it (and unfortunately made it harder to find) as we built our sales experience. We’re working to make Customer.io a great tool for you to use on day one of your company, not something that gets added at Series B. Looks like you decided not to raise money for Tier. The bootstrapper program gives you access to Customer.io for a year for free - https://customer.io/startup-program/bootstrapped/ https://customer.io/startup-program/bootstrapped/. I hope you give it another look!
- jmacd 4y ago
  Hey, thanks for sharing the bootstrapper link. I'll check it out. If you are interested in offering plans for any segment or channel, as well as custom pricing configurations for larger accounts, then I think could be useful for you. My email is Jevon at tier.run if you'd like to connect.

by jmacd 4y ago

abe94 4y ago

Great to hear that - we agree that customer io has the nicest UX in the space, the others are way more focused on enterprise customers and hard to try out. Feel free to join our slack group when you launch and we'd be happy to help set you up!

superphil0 4y ago
Just too bad react native support is lacking many features. We Probably will have to switch because of this.
- sudonim 4y ago
  React native is a newer SDK for us and should be rapidly improving. I want to dig in here and see if we can fix this. Dropped you an email.

braden-lk 4y ago

We use Customer.io! It's quite nice, but I wince every time the monthly bill comes in. It's about 50% of our total expenses, and we pay for more than a dozen other services. I wish it was priced on some combination of users + usage, rather than just users. We have an enormous mailing list, but only interact with a small portion of it 95% of the time. That said, the segmentation and automation flows are nice.

sudonim 4y ago
Hey Braden, I’m Colin, CEO at Customer.io. I’m glad you’re getting value out of our segmentation & automation! Your use-case: enormous mailing list, but only a small % you consider valuable is one where our pricing actually ends up being competitive with monkey themed newsletter tools but you get way more. Pricing is definitely as much art as science, and over ~$1000 a month we can consider what’s unique about your business in your plan and do something custom. Aspirationally, we want renewing customer.io to feel like it’s your easiest decision every month. Feel free to email me —- colin [at] customer.io if you want to connect about your use of the product.

sudonim 4y ago

Hey, I’m Colin, CEO of Customer.io. We’ve always had a trial w/ our self-service experience. We deprioritized it (and unfortunately made it harder to find) as we built our sales experience. We’re working to make Customer.io a great tool for you to use on day one of your company, not something that gets added at Series B. Looks like you decided not to raise money for Tier. The bootstrapper program gives you access to Customer.io for a year for free - https://customer.io/startup-program/bootstrapped/ https://customer.io/startup-program/bootstrapped/. I hope you give it another look!

jmacd 4y ago
Hey, thanks for sharing the bootstrapper link. I'll check it out. If you are interested in offering plans for any segment or channel, as well as custom pricing configurations for larger accounts, then I think could be useful for you. My email is Jevon at tier.run if you'd like to connect.