That may be true and I'm sure individual SEF employees are not to blame, but that still doesn't explain why they've made a web page with a button "Schedule Appo

That may be true and I'm sure individual SEF employees are not to blame, but that still doesn't explain why they've made a web page with a button "Schedule Appointment" and when you press the button it says in red letters "Making an appointment online at this time is not possible" or why they have someone who seems to read emails you sent to them and chooses different replies each time, only to tell you in different ways you need to call them by phone, or why their phone system accepts calls, opens the line (as a technician by the telecom confirmed), but no machine or person actually replies.