This got a lot more comments than I expected. I highly recommend reading https://sre.google/sre-book/eliminating-toil/ https://sre.google/sre-book/eliminating-t

This got a lot more comments than I expected. I highly recommend reading https://sre.google/sre-book/eliminating-toil/ https://sre.google/sre-book/eliminating-toil/ (also referenced in a nested reply below) to understand a bit more about the toil-specific aspect of this I was describing.