For sure. There's a lot of bad customer service out there that is functionally equivalent to modern AI in that it's poor pattern recognition plus no real unders

For sure. There's a lot of bad customer service out there that is functionally equivalent to modern AI in that it's poor pattern recognition plus no real understanding plus cobbling output together from existing text of varying relevance. But sadly, that may be evidence that there's a market here. If Amazon can cut support costs by 80% and only moderately worsen their already bad quality, some execs would consider it a success, not a failure.