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Answering stupid questions has already been thoroughly solved, and you don't need an AI trained on 500 GTX4090s to index a stupid question database. The problem
by dvt 4y ago
Answering stupid questions has already been thoroughly solved, and you don't need an AI trained on 500 GTX4090s to index a stupid question database. The problem with customer service is that the questions that aren't stupid are genuinely long-tail edge case issues, where an AI is very unlikely to solve the problem.
- wpietri 4y agoFor sure. There's a lot of bad customer service out there that is functionally equivalent to modern AI in that it's poor pattern recognition plus no real understanding plus cobbling output together from existing text of varying relevance. But sadly, that may be evidence that there's a market here. If Amazon can cut support costs by 80% and only moderately worsen their already bad quality, some execs would consider it a success, not a failure.