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I host on Airbnb, just two properties which are my holiday homes, and it’s also my biggest frustration. I don’t do cleaning fees or any of that BS - the price
by madaxe_again 4y ago
I host on Airbnb, just two properties which are my holiday homes, and it’s also my biggest frustration.
I don’t do cleaning fees or any of that BS - the price is the price is the price. Cleaning is my problem - it costs me about £130 per stay in fixed overheads for cleaning, linen hire, stocking of consumables, flowers, etc., and that’s incorporated into my nightly rate and my minimum stay length.
I also don’t ask guests to do anything other than lock the door behind them when they leave.
The poor execution of Airbnb plus has been a disappointment - I signed up for it willingly, thinking that it would help boost guest confidence, but unfortunately so many hosts decide to nickel and dime and bait and switch that it’s meaningless. I’d welcome frequent inspections of what I’m doing, as unless I’m providing a stellar service, I am not content.
I have watched guests slowly become more paranoid over the years, as the crappy hosts have a corrosive effect on customer confidence across the platform - and I have had my fair share of crappy hosts when I have been a guest - demands for extra money, entirely fabricated damage claims, on and on.
It also doesn’t help that an awful lot of my competition is literally illegal - not registered with the council, not paying taxes on their revenue, not doing commercial waste collection, etc. - I have literally just responded to a Welsh government request for comment saying “yes, regulate the shit out of this and drop a big hammer on anyone who does not comply”, as again, I get guests anxiously asking if bedding and hot water are included in the price.
I agree they should kill the fees - they do nothing good for anyone in the long term.
Instead, they’re screwing around with broken categorisation which does nobody any good, and with making their search virtually unusable - they now only show you a small percentage of available properties, which is deeply frustrating both as a guest and a host.