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As posted on the Tesla subreddit [1]: > Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters are expect

by bhauer 4y ago

As posted on the Tesla subreddit [1]: > Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters are expected to be mailed by April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001. [1] https://www.reddit.com/r/teslamotors/comments/113wltl/comment/j8snxes/ https://www.reddit.com/r/teslamotors/comments/113wltl/commen...

moremetadata 4y ago
Why even bother with a letter? Surely the letter could be displayed on screen like most other tech displays some text of sorts before an update occurs. Are these letters designed to satisfy the legalese types, or is paper still required to make sure tech companies dont make post update changes to the letter contents?
- diebeforei485 4y ago
  A lot of car owners don't have reliable internet at home and live outside of cell tower coverage (mountainous areas, especially). Statistically these are not likely to be Tesla owners, but it's about making sure people know about the issue and how to fix it.
  - bhauer 4y ago
    When GP says "the update could be displayed on-screen," they are referring to the car's user interface, and not a secondary device like a computer or cell phone. Incidentally, when you point out the issue of missing a theoretical electronic version of the notice because of spotty Internet connectivity, in such a scenario, they wouldn't be able to receive the OTA update either.
    - diebeforei485 4y ago
      When they get the letter in the mail, they'll know to take their car to the nearest library or Starbucks or wherever with wi-fi to install the update.
      - moremetadata 4y ago
        So Tesla vehicles dont ping notices to other tesla vehicles passing out update info, in much the same way like the covid smartphone bluetooth vicinity checks worked. Thats surprises me, I think even Windows now lets an updated computer notify and update other windows pc's that are more off grid, its called delivery optimisation, but should work for local hotspots in the wild.
        diebeforei485 4y ago
        Cars driving past each other rarely are in range for long enough to communicate meaningfully. Locations where multiple Tesla vehicles are likely to congregate - Superchargers and Tesla retail/service locations - already have good internet connectivity.
- mjrpes 4y ago
  They are required to. It's written in law: https://www.ecfr.gov/current/title-49/subtitle-B/chapter-V/part-577#p-577.7(a)(2) https://www.ecfr.gov/current/title-49/subtitle-B/chapter-V/p...

by bhauer 4y ago

moremetadata 4y ago

Why even bother with a letter? Surely the letter could be displayed on screen like most other tech displays some text of sorts before an update occurs. Are these letters designed to satisfy the legalese types, or is paper still required to make sure tech companies dont make post update changes to the letter contents?

diebeforei485 4y ago
A lot of car owners don't have reliable internet at home and live outside of cell tower coverage (mountainous areas, especially). Statistically these are not likely to be Tesla owners, but it's about making sure people know about the issue and how to fix it.
- bhauer 4y ago
  When GP says "the update could be displayed on-screen," they are referring to the car's user interface, and not a secondary device like a computer or cell phone. Incidentally, when you point out the issue of missing a theoretical electronic version of the notice because of spotty Internet connectivity, in such a scenario, they wouldn't be able to receive the OTA update either.
  - diebeforei485 4y ago
    When they get the letter in the mail, they'll know to take their car to the nearest library or Starbucks or wherever with wi-fi to install the update.
    - moremetadata 4y ago
      So Tesla vehicles dont ping notices to other tesla vehicles passing out update info, in much the same way like the covid smartphone bluetooth vicinity checks worked. Thats surprises me, I think even Windows now lets an updated computer notify and update other windows pc's that are more off grid, its called delivery optimisation, but should work for local hotspots in the wild.
      - diebeforei485 4y ago
        Cars driving past each other rarely are in range for long enough to communicate meaningfully. Locations where multiple Tesla vehicles are likely to congregate - Superchargers and Tesla retail/service locations - already have good internet connectivity.
mjrpes 4y ago
They are required to. It's written in law: https://www.ecfr.gov/current/title-49/subtitle-B/chapter-V/part-577#p-577.7(a)(2) https://www.ecfr.gov/current/title-49/subtitle-B/chapter-V/p...