I've been using AirBnB for about ten years, about 30 or 40 stays in total. There are a number of issues. 1. When I come to use AirBnB again, and so to log in,

I've been using AirBnB for about ten years, about 30 or 40 stays in total. There are a number of issues. 1. When I come to use AirBnB again, and so to log in, I never know if I will be able to log in. AirBnB repeatedly break log in, and in ways which can be problematic - "your account has been frozen, click here to notify support, we'll email you in a few days". That's not what you want to discover when you are looking to book now. 2. Relating to that, AirBnB support is Satan's method on Earth to cause and spread screaming psychic and emotional torture amongst the human population. It is the worst. Screaming, dribbling, rabid insanity. It is unspeakable. There is no support, because you do not use it, ever. 3. AirBnB seems completely unaware, or uncaring, about the actual outcomes of the various mechanisms they have in place in their product. The "clean fee" problem is a recent example, but I've heard many more. This is classic large-company syndrome; completely oblivious to the actual experience of the end user. 4. I increasingly hear now of negative reviews being removed by AirBnB. This is putting their entire proposition at risk; if I cannot trust reviews, every booking is blind, and that's not good. 5. A long term problem is that most hosts do not know how to price their property. You can see a lot on the map, but look more closely and a lot of it is crazy money. 6. Finally of course, AirBnB keep raising their fees to landlords and tenants. They now charge monopoly rates, and they need to, because the company is I would say vast and bloated. The big advantage AirBnB has over every other company in this space is they bake long-term stay discounts into their UI/pricing model, and so they are normally offered. I do not see that on VBRO, etc.