4 ms·

Every time I've stayed in a hotel these last few years, it's been awful. Dusty rooms, skeleton crew, cleaning once per week "for the environment", prices just

Every time I've stayed in a hotel these last few years, it's been awful. Dusty rooms, skeleton crew, cleaning once per week "for the environment", prices just awful AirBNB has even worse prices, but I check them both every time

bosie 4y ago
what area of the world you stayed at?
- kortilla 4y ago
  “Last few years” goes from now to peak covid lockdown, so it’s pretty meaningless.
- Firmwarrior 4y ago
  Had awful experiences in: Washington State (all over), Silicon Valley, Tampa Bay, Dallas, and Salt Lake City. Mostly Marriott-owned places FWIW, but I checked and all the surrounding hotels had the same issues. The staff at the hotels were nice and they were doing their best, but they were hilariously understaffed. I stayed in a few non-Marriott hotels in northern Japan and didn't have any trouble there beyond the normal Japanese hotel badness (they're clean, but insanely cramped, expensive, and uncomfortable)
  - MichaelZuo 4y ago
    Sounds like an easy ask for a room upgrade or did they just not care?
    - Firmwarrior 4y ago
      What do you mean? I should call them and ask to upgrade my room? Well, that's a good idea, but... What's the point? They don't have any rooms that are clean or sections of the hotel that are well-staffed
      - MichaelZuo 4y ago
        But at least you get a more luxurious dusty room?
        Firmwarrior 4y ago
        Haha, that's a good point. Plus it might trigger someone's KPI dashboard or something. I'll call and complain next time around
imroot 4y ago
Unfortunately the hospitality industry has had a harder time recovering from COVID -- most of the managers are fresh out of college and have little to no underlying experience in managing properties, and it's so bad that Hilton and Marriott aren't doing "brand assurance" audits (ensuring that the properties are up-to brand standards) until the end of 2024/early 2025 because hotel owners have pushed back so hard. My SO and I stayed at a Waldorf Astoria a few weeks ago and they managed to screw up the stay so badly that we'll probably never go back to that specific location ever again -- the response that we received from the staff was so bad I was looking on LinkedIn to see if I had any friends who were still at Hilton Corporate to help me get the local property to fix their screw up (charging my credit card $10k for a $2800 stay because someone fat-fingered a $100 nightly charge into a $1000 nightly charge) because the local management just couldn't do anything.
- yrro 4y ago
  Good lord. That's the sort of thing I would give the hotel one chance to fix. If not, charge back.

bosie 4y ago

what area of the world you stayed at?

kortilla 4y ago
“Last few years” goes from now to peak covid lockdown, so it’s pretty meaningless.
Firmwarrior 4y ago
Had awful experiences in: Washington State (all over), Silicon Valley, Tampa Bay, Dallas, and Salt Lake City. Mostly Marriott-owned places FWIW, but I checked and all the surrounding hotels had the same issues. The staff at the hotels were nice and they were doing their best, but they were hilariously understaffed. I stayed in a few non-Marriott hotels in northern Japan and didn't have any trouble there beyond the normal Japanese hotel badness (they're clean, but insanely cramped, expensive, and uncomfortable)
- MichaelZuo 4y ago
  Sounds like an easy ask for a room upgrade or did they just not care?
  - Firmwarrior 4y ago
    What do you mean? I should call them and ask to upgrade my room? Well, that's a good idea, but... What's the point? They don't have any rooms that are clean or sections of the hotel that are well-staffed
    - MichaelZuo 4y ago
      But at least you get a more luxurious dusty room?
      - Firmwarrior 4y ago
        Haha, that's a good point. Plus it might trigger someone's KPI dashboard or something. I'll call and complain next time around

imroot 4y ago

Unfortunately the hospitality industry has had a harder time recovering from COVID -- most of the managers are fresh out of college and have little to no underlying experience in managing properties, and it's so bad that Hilton and Marriott aren't doing "brand assurance" audits (ensuring that the properties are up-to brand standards) until the end of 2024/early 2025 because hotel owners have pushed back so hard. My SO and I stayed at a Waldorf Astoria a few weeks ago and they managed to screw up the stay so badly that we'll probably never go back to that specific location ever again -- the response that we received from the staff was so bad I was looking on LinkedIn to see if I had any friends who were still at Hilton Corporate to help me get the local property to fix their screw up (charging my credit card $10k for a $2800 stay because someone fat-fingered a $100 nightly charge into a $1000 nightly charge) because the local management just couldn't do anything.

yrro 4y ago
Good lord. That's the sort of thing I would give the hotel one chance to fix. If not, charge back.