> (lol at a reduction of meeting time, is the assumption that managers go to meetings for fun? This assumption that every manager has complete agency over thei

> (lol at a reduction of meeting time, is the assumption that managers go to meetings for fun? This assumption that every manager has complete agency over their own meeting schedule is equally flawed. I've never attended a meeting for fun, but I've attended countless meetings that were of absolutely zero value to me just because someone up the food chain from me decided I should be there. > who get to use already stretched resources to herd untrained, resentful managers I'd argue that managers being untrained in customer service and, especially, resentful of being forced to do it illustrates the author's point pretty well.