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The problem is that Heroism is subjective. as the old saying goes: "fix a production stopping bug after 30 seconds, you're an arsehole, fix it after 10 hours,
by KaiserPro 4y ago
The problem is that Heroism is subjective.
as the old saying goes: "fix a production stopping bug after 30 seconds, you're an arsehole, fix it after 10 hours, a hero"
The problem with heroes is that they tend to be single people with a specialised and bottle-neck like ability. They step up because of a systematic failure.
- hef19898 4y agoIf those heroe-likes are needed more often than in the odd Sev 1-2 bug fixing, I always consider it as a red flag. As you said, they are needed for a reason, and that reason, if not some odd special cause, is more often than not systematic.
- JohnFen 4y agoThis. Problems that actually require such efforts should be exceedingly rare. If they're not, then there's a deeper issue in the production process that desperately needs fixing. You don't want developers (or anybody) to be working that hard on a regular basis. Burnout is real, and in the long run the practice will cost the developers and the company dearly.
- vram22 4y ago>If they're not, then there's a deeper issue in the production process that desperately needs fixing. Five Whys. https://en.m.wikipedia.org/wiki/Five_whys#:~:text=Five%20whys%20(or%205%20whys,%22Why%3F%22%20five%20times https://en.m.wikipedia.org/wiki/Five_whys#:~:text=Five%20why....
- 8n4vidtmkvmk 4y agoI broke something the other day. Before I could even catch up on the messages they found my culprit commit. Oops. But also...yay. Easy rollback. Did not need me at all to figure out what buggery I had done.
- vram22 4y ago>systematic systemic?
- hbrn 4y agoKeeping the lights on and innovating are two very distinct workflows. Heroes are a bottleneck in KTLO, but they are a necessity for innovation. It's not a coincidence Google no longer innovates. They threw the baby out with the bathwater.
- hgsgm 4y agowho says that old saying? The saying I know is "fix an outage => hero; prevent an outage => what are we even paying you for?
- rawgabbit 4y agoThat's the DBA and sys admin's lament. If I do my job properly, no one knows I exist. If I let Rome burn and then later save the day, I am a hero.