I used to work for a big enterprise software company and believe me, their support is the same. Unless the issue is highly escalated, there is no way that the s

I used to work for a big enterprise software company and believe me, their support is the same. Unless the issue is highly escalated, there is no way that the support engineers pay enough attention to it. I used to say, that the best customer is the customer who knows the answer. You are all by yourself most of the time:) But you have to pay support fees without any delays.