If, say, the cook in a restaurant messes up your dinner, or the mechanic happens to accidentally scratch your car, you don't want them to get cute about it, esp

If, say, the cook in a restaurant messes up your dinner, or the mechanic happens to accidentally scratch your car, you don't want them to get cute about it, especially when you're already annoyed. Yes, mistakes happen, but then please be professional about it. So you would rather them inform you of their mistake deadpanned without any show of emotion? You don't like when the waitress circles the refund on your check, and writes sorry for the trouble hope you give us another chance with a smiley face? Or when the mechanic says he'll have his body guy fix the scratch before making a crass joke and offering you a donut? Real life interactions are full of emotional cues, and personality. This is because it can often soften the blow of bad news. If you show me a picture of a puppy along with the error message I'm going to be a little less annoyed. That said, definitely show as detailed of an error message as you can along with that puppy.