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I'm not sure. Losing over a year of in-app progress was massively frustrating. The cute error message added a sarcastically saccharine layer to the whole exper
by snerbles 4y ago
I'm not sure. Losing over a year of in-app progress was massively frustrating.
The cute error message added a sarcastically saccharine layer to the whole experience, one memorable enough that I probably would have forgotten about it now otherwise. Given that, I feel that deeply apologetic kowtowing would also come across as insincere.
A simple, matter-of-fact message would have sufficed. If an apology is desired, a simple "We're sorry, we cannot find your account" would have been less inflammatory. Still frustratingly vague, but not insulting.
- drivers99 4y agoI think Jef Raskin wrote in The Humane Interface that the first commandment of a computer system should be not to lose a human’s data. Another example of this I ran into recently was finding out that Reddit only keeps a certain number of saved items and silently discards the oldest ones. I was saving a lot of stuff for 10 years and was sad that about half of that is gone now. Now I don’t save stuff because I’m not sure what the oldest links are that it will throw away to make room.