3 ms·
An error message should communicate: 1) That an error occurred 2) Whether it's the user's fault or not (hopefully not) 3) What the consequences of the
by OkayPhysicist 4y ago
An error message should communicate:
1) That an error occurred
2) Whether it's the user's fault or not (hopefully not)
3) What the consequences of the error are (did the transaction go through?)
4) What further action the user can take (reload and try again, stop putting emojis in our text box, whatever)
5) How/If it's appropriate to contact you about the error
6) Some cordial condolences.
For example:
A network error occurred during checkout. The transaction may have gone through regardless, please check your purchase history before trying again. If this continues happening, please email xxx@xxx.xxx with the following error ID: 123456789. We're sorry for the inconvenience.