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Waze losing my entire account with a "Bad News, Bucko!" was pretty infuriating. I still occasionally use it in vehicles without built-in navigation, but I've n
by snerbles 4y ago
Waze losing my entire account with a "Bad News, Bucko!" was pretty infuriating.
I still occasionally use it in vehicles without built-in navigation, but I've never registered another account with them since.
- makeitdouble 4y agoWould you have kept using it more if, while your entire account is definitely gone, the automated error message was deeply apologetic about any generic issue you could be experiencing right now ?
- snerbles 4y agoI'm not sure. Losing over a year of in-app progress was massively frustrating. The cute error message added a sarcastically saccharine layer to the whole experience, one memorable enough that I probably would have forgotten about it now otherwise. Given that, I feel that deeply apologetic kowtowing would also come across as insincere. A simple, matter-of-fact message would have sufficed. If an apology is desired, a simple "We're sorry, we cannot find your account" would have been less inflammatory. Still frustratingly vague, but not insulting.
- drivers99 4y agoI think Jef Raskin wrote in The Humane Interface that the first commandment of a computer system should be not to lose a human’s data. Another example of this I ran into recently was finding out that Reddit only keeps a certain number of saved items and silently discards the oldest ones. I was saving a lot of stuff for 10 years and was sad that about half of that is gone now. Now I don’t save stuff because I’m not sure what the oldest links are that it will throw away to make room.
- Brian_K_White 4y agoWould you not treat someone who is sincere and trying differently than someone who didn't gaf or didn't seem to grasp that something matters?
- bombcar 4y agoI'd probably still be pissed but INTERNAL ACCOUNT ERRROR - ACCOUNT DELETED would piss me off less than something cutesy.