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My companies have been google customers for years, have spent hundreds of thousands of dollars with them, they’ve never cared about us. Bad service and sometime
by nico 4y ago
My companies have been google customers for years, have spent hundreds of thousands of dollars with them, they’ve never cared about us. Bad service and sometimes impossible to reach a person.
- zie 4y agoYou are not a big customer to Google.
- nnurmanov 4y agoAh-ah. I am sure even if you had millions of $ in support fees, they still won't care about you. You have to have pay more, get a dedicated accounts team and let them manage issues internally.
- zie 4y agoMillions? That's not even in the right ballpark for them to notice one way or another. Google brought in around $284B in 2022, Big customers are at least double digits, so for Google, one needs to spend at least ~ 30B/yr to be considered a big customer to them.
- XargonEnder 4y agoI work for a company that has spent billions of dollars on Google ads in the last decade and it doesn't seem like we're a big customer either.
- zie 4y agoSorry to break it to you, but you are not a big customer to Google either. Let's assume that billions is actually 99B. So roughly 10B/yr. This is roughly 4% of their income in a year(~ 284B in 2022). Big customers are at least double digit % of their income.
- tilolebo 4y agoSource: trust me bro