People don't read. That's the crux of the issue. My work entails dealing with people every day. 99.9% of the errors that we have to correct are directly due to

People don't read. That's the crux of the issue. My work entails dealing with people every day. 99.9% of the errors that we have to correct are directly due to people not following instructions if they did read them, or more often not reading the instructions at all.