"delusions of exceptionalism" Love that description - and of the 4 faults the author points out, that is the one that is going to hurt them the most. No way a

"delusions of exceptionalism" Love that description - and of the 4 faults the author points out, that is the one that is going to hurt them the most. No way a company fixes having 'no mission', 'no urgency' and 'mismanagement' if a large portion of the staff things they are exceptional at everything they do.