Anecdotal, but I've just heard someone getting refused to be refunded because instead of a phone, the return carrier delivered a bunch of batteries. Now the end

Anecdotal, but I've just heard someone getting refused to be refunded because instead of a phone, the return carrier delivered a bunch of batteries. Now the end client is without a product, and without money, with basically no recourse. Probably best to document the whole return process, that's just the world we live in right now.