> Amazon told me to take up the refund with Royal Mail In most jurisdictions, at least in Europe (and I think the US, but feel free to correct me if I'm wrong)

> Amazon told me to take up the refund with Royal Mail In most jurisdictions, at least in Europe (and I think the US, but feel free to correct me if I'm wrong), you take it up with the merchant as they're the ones who hire the delivery service. Your contract is with the merchant, and if they fail to provide the product for whatever reason—such as the delivery service not following through—then they're the ones who are responsible for making you whole. If Amazon refuse to refund, then your recourse if to take them to court. It sounds like it's a small enough purchase that small claims would handle it.