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I bought some candy from Amazon that was shipped by Royal Mail, and it never arrived. Amazon told me to take up the refund with Royal Mail, with no instructions

I bought some candy from Amazon that was shipped by Royal Mail, and it never arrived. Amazon told me to take up the refund with Royal Mail, with no instructions how to do so. Anyone know how I can get a refund from Amazon/Royal Mail for the candy they never sent?

madsbuch 4y ago
Dispute the transaction on the card used for payment.
messe 4y ago
> Amazon told me to take up the refund with Royal Mail In most jurisdictions, at least in Europe (and I think the US, but feel free to correct me if I'm wrong), you take it up with the merchant as they're the ones who hire the delivery service. Your contract is with the merchant, and if they fail to provide the product for whatever reason—such as the delivery service not following through—then they're the ones who are responsible for making you whole. If Amazon refuse to refund, then your recourse if to take them to court. It sounds like it's a small enough purchase that small claims would handle it.
clnq 4y ago
It’s not your problem. The seller is legally responsible for the delivery. Chat with Amazon again and remind them. Or consult with Citizens Advice if you need help. Amazon support eventually refunds basically anything if you are persistent enough.
- ricardobayes 4y ago
  Maybe, but in one specific occasion I know of, the client was told not to contact support anymore for a refund. I think it's a different retail landscape now to what it was in 2020-2022.
  - krisoft 4y ago
    Sounds like they were not persistent enough.
  - clnq 4y ago
    It doesn’t matter what they were told. It’s Amazon’s legal responsibility. And with enough reminding, they would refund eventually. I’ve gotten refunds for parcels lost in 2020-22 even if I was denied them initially. It’s Amazon’s strategy to deny initially.
scrlk 4y ago
Email jeff@amazon.com pleading your case.
- deleted 4y ago
  [deleted]
ricardobayes 4y ago
Anecdotal, but I've just heard someone getting refused to be refunded because instead of a phone, the return carrier delivered a bunch of batteries. Now the end client is without a product, and without money, with basically no recourse. Probably best to document the whole return process, that's just the world we live in right now.
- messe 4y ago
  > Now the end client is without a product, and without money, with basically no recourse They can sue in small claims.
unxdfa 4y ago
Unsurprised. Just work your way through Amazon support and get to a human. If they tell you no, just do it again. Eventually you'll get to someone who will just refund it. Also only ever buy crap on a credit card. Just waving "chargeback" gets you a refund most of the time anywhere.

madsbuch 4y ago

Dispute the transaction on the card used for payment.

messe 4y ago

> Amazon told me to take up the refund with Royal Mail In most jurisdictions, at least in Europe (and I think the US, but feel free to correct me if I'm wrong), you take it up with the merchant as they're the ones who hire the delivery service. Your contract is with the merchant, and if they fail to provide the product for whatever reason—such as the delivery service not following through—then they're the ones who are responsible for making you whole. If Amazon refuse to refund, then your recourse if to take them to court. It sounds like it's a small enough purchase that small claims would handle it.

clnq 4y ago

It’s not your problem. The seller is legally responsible for the delivery. Chat with Amazon again and remind them. Or consult with Citizens Advice if you need help. Amazon support eventually refunds basically anything if you are persistent enough.

ricardobayes 4y ago
Maybe, but in one specific occasion I know of, the client was told not to contact support anymore for a refund. I think it's a different retail landscape now to what it was in 2020-2022.
- krisoft 4y ago
  Sounds like they were not persistent enough.
- clnq 4y ago
  It doesn’t matter what they were told. It’s Amazon’s legal responsibility. And with enough reminding, they would refund eventually. I’ve gotten refunds for parcels lost in 2020-22 even if I was denied them initially. It’s Amazon’s strategy to deny initially.

scrlk 4y ago

Email jeff@amazon.com pleading your case.

deleted 4y ago
[deleted]

ricardobayes 4y ago

Anecdotal, but I've just heard someone getting refused to be refunded because instead of a phone, the return carrier delivered a bunch of batteries. Now the end client is without a product, and without money, with basically no recourse. Probably best to document the whole return process, that's just the world we live in right now.

messe 4y ago
> Now the end client is without a product, and without money, with basically no recourse They can sue in small claims.

unxdfa 4y ago

Unsurprised. Just work your way through Amazon support and get to a human. If they tell you no, just do it again. Eventually you'll get to someone who will just refund it. Also only ever buy crap on a credit card. Just waving "chargeback" gets you a refund most of the time anywhere.