> It could ruin thousands of lives. It's not "could". It has ruined thousands of lives. How many depressed people out there have had their last little connecti

> It could ruin thousands of lives. It's not "could". It has ruined thousands of lives. How many depressed people out there have had their last little connection with humanity severed because of a dumb algorithm? How many small businesses have died because a random business account was shut down overnight with no recourse? I'm convinced that there's been at least some suicides over the problems caused to peoples' lives from the deliberate decision to not provide human customer service in some fashion from these Silicon Valley giants. The really infuriating part is that this isn't even a selfish decision about money, which would be evil, but at least understandable on some level. Customer service can be revenue neutral or even a profit center if these companies were willing to charge a fee for actual good, human support to resolve the most important issues.