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Sure, but are the customers willing to pay for that support? By the way see someone else's idea on how to solve this https://news.ycombinator.com/item?id=348036
by ciupicri 4y ago
Sure, but are the customers willing to pay for that support? By the way see someone else's idea on how to solve this https://news.ycombinator.com/item?id=34803691 https://news.ycombinator.com/item?id=34803691
- JohnFen 4y agoThere is more than one sort of support. If the support is of the nature of "I need help using your service", there's nothing wrong with charging for it. If, however, the support is of the "you've modified or cancelled my account" type, that should just be counted as part of the cost of doing business.