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> Thats it, done, finito, gone. I searched high and wide for further contact methods. For a way to talk to a human. There is none. At all. I've experienced thi
by mekoka 4y ago
> Thats it, done, finito, gone. I searched high and wide for further contact methods. For a way to talk to a human. There is none. At all.
I've experienced this as well. Facebook seem to have gone through some lengths to insulate themselves from interactions with the public. They're now too big to trust with anything important to you. You'll get no support if you get in trouble.
Some months after a family member passed away, his Facebook account was hacked and the thief started posting stuff. It's been almost a year that I've been trying to close that account, or at least memorialize it. I've provided everything requested by their circuitous knowledge base to prove that the person has indeed died and even personal documents proving that we're related. For reasons known only to them, the help desk decided that something is missing. They wouldn't say what and just became totally unresponsive. There's no way to talk to anyone.
- tlogan 4y agoWe have the same problem. Does anybody know if there some legal way to force them to close or memorialize account if loved one who passed away? We sent multiple requests via their page and nothing. It is really really depressing.