Social media as support is very effective, but generally it's when the person is right. If a payment gateway flags you as fraudulent, then you post on social me

Social media as support is very effective, but generally it's when the person is right. If a payment gateway flags you as fraudulent, then you post on social media on it, don't be surprised if they also dump evidence of your past history of fraud. Bigger companies (e.g. Stripe, Google) also have more users and the number of false negatives is also extremely high - if they make something like 0.01% false negatives, that's a lot of mistakes every day. The bigger companies are likely to have dealt with the far end of malicious users and may have some convoluted SOPs or detection systems in place. That's why you get weird rules like Google Play banning all free games with the word "free" in the title. But like a CEO of one such company told me when I complained, the official support routes are usually even faster.