1. Yes, businesses exist to make money, but if they can't provide good enough service then they will soon be out of business. 2. Revenue is how much money comp

1. Yes, businesses exist to make money, but if they can't provide good enough service then they will soon be out of business. 2. Revenue is how much money company can spend on various things, they just need to prioritize which things are the most important for them. Facebook obviously do not prioritize customer support. 3. Recent layoffs mean then now have more free cash to hire support people :)