Something similar happened to my mom's account in 2019: someone created a new account trying to impersonate her, then somehow trigger either password recovery o

Something similar happened to my mom's account in 2019: someone created a new account trying to impersonate her, then somehow trigger either password recovery or some sort of report that ends up locking her out. And despite having 2FA AND submitted her passport as photo ID a couple of years prior, we ended up losing access to that account, along with 10 years of photos. At that time, our attempt at recovery went into limbo when support asked us to upload new photo + passport , which we did, and then nothing happened. The account was then suspened or something about 90 days later. Since that account should still have alot of photos for us, I'd really appreciate if someone from meta can help us recover it. I wrote on HN asking for help back then: https://news.ycombinator.com/item?id=21234651 https://news.ycombinator.com/item?id=21234651 .