HN-as-support works. I suspect the reason why it works is because the founders of the big tech companies hang out here. It's definitely true of Stripe, CloudFla

HN-as-support works. I suspect the reason why it works is because the founders of the big tech companies hang out here. It's definitely true of Stripe, CloudFlare, Dropbox, and a few others unicorns, and allegedly true of others like Twitter. I suspect that means employees see helping users here as a small way to get noticed by leadership...