I'm glad I could help resolve this for you. The number of appeals you had to step through to get to this point is frustrating and I'm sorry for the hassle. We'

I'm glad I could help resolve this for you. The number of appeals you had to step through to get to this point is frustrating and I'm sorry for the hassle. We're going to take a closer look at our policies for businesses tangential to "essay mills" and how we can better delineate between them so that this doesn't happen again.