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Parent comment is right. Whether they monitor social media or not, it is only needed because their official support channel failed and shut the door on their cu

Parent comment is right. Whether they monitor social media or not, it is only needed because their official support channel failed and shut the door on their customers. So they're here to pick up the pieces for PR. If this forum was not full of entrepreneurs and potential entrepreneurs what might one day be a larger customer/partner to stripe, I'm not sure they'd show up here. It makes me very hesitant to use stripe at any considerable scale. Why is it that we don't see 1+ posts/month regarding AWS? Seems to me that there is an incentive to closing cases in companies like stripe, regardless of actual resolution.

scrollaway 4y ago
I’ve seen these types of post for AWS here too, they just don’t get upvoted because more people use AWS and know better. I have seen this pattern a lot with HN. Stuff gets upvoted based on the external perception of how things “probably” work. Another example about stripe from the other day: https://news.ycombinator.com/item?id=34760887 https://news.ycombinator.com/item?id=34760887 Guy complains his business was shut down by stripe; you dig into it, you find that he was proxying payments in a way that bypasses KYC for his customers (and was even aware of the issue and fixing it but chose to grandfather existing customers into the old system). In other words, if a customer wanted to sell deeply illegal stuff on his platform, they could do so untraceably. No wonder he got hit by a massive fine. Just as you’d be dubious if you encountered a customer saying “aws shut down my account for no reason and won’t talk to me”, I am similarly dubious when people say this about stripe. That’s not to say they’re flawless; they’ve definitely been getting worse as they keep scaling. I just don’t think it’s fair to put them in the same category as Facebook or something. My guess, this was a mistake, and a resolution would have easily been possible through any of the support channels (faster if using the external ones probably) iff indeed it is a mistake.

scrollaway 4y ago

I’ve seen these types of post for AWS here too, they just don’t get upvoted because more people use AWS and know better. I have seen this pattern a lot with HN. Stuff gets upvoted based on the external perception of how things “probably” work. Another example about stripe from the other day: https://news.ycombinator.com/item?id=34760887 https://news.ycombinator.com/item?id=34760887 Guy complains his business was shut down by stripe; you dig into it, you find that he was proxying payments in a way that bypasses KYC for his customers (and was even aware of the issue and fixing it but chose to grandfather existing customers into the old system). In other words, if a customer wanted to sell deeply illegal stuff on his platform, they could do so untraceably. No wonder he got hit by a massive fine. Just as you’d be dubious if you encountered a customer saying “aws shut down my account for no reason and won’t talk to me”, I am similarly dubious when people say this about stripe. That’s not to say they’re flawless; they’ve definitely been getting worse as they keep scaling. I just don’t think it’s fair to put them in the same category as Facebook or something. My guess, this was a mistake, and a resolution would have easily been possible through any of the support channels (faster if using the external ones probably) iff indeed it is a mistake.