3 ms·
What do you mean when you say that they closed your add-on? Did they stop your add-on from working, or did they just close your Stripe account? If it's the latt
by pocketarc 4y ago
What do you mean when you say that they closed your add-on? Did they stop your add-on from working, or did they just close your Stripe account? If it's the latter, you should be able to sign up with another payment provider and leave them behind.
- motoxpro 4y agoAgree. There are dozens of payment providers you could use in this situation. This call for help rubs me the wrong way.
- benjaminwootton 4y agoIt still takes effort to switch and there may be an issue with the original payment provider retaining your funds. Payments are a critical part of your business and it's a disaster to be switched off at zero notice. Yes, the obvious mitigation is to support two providers, but that can be a big investment when you want to integrate with your book keeping, fulfilment systems etc. And if customer service was a bit more proactive then people wouldn't have to come to social media to flag when they have been treated unfairly. I'm happy that people have an escalation path through social media noise as I've had to rely on it myself many times.
- creshal 4y ago> It still takes effort to switch and there may be an issue with the original payment provider retaining your funds. I haven't seen a case where Stripe doesn't retain 1-2 weeks worth of revenue "to handle refunds". OP also is subscription based, and if he used Stripe's tooling to implement the subscription process, they're holding a lot of customer data hostage. (Which is why you shouldn't touch these "helpful" all in one solutions in the first place, but it's an easy enough mistake to make.)
- londons_explore 4y agoAre there any payment providers that let you migrate a customer subscription to a competitor?
- creshal 4y agoThis isn't solely a Stripe problem, yes.
- thunkshift1 4y agoAnd the random cancelling doesnt rub you the wrong way?